Privacy Policy & Legal Information
Your privacy and data protection are our top priorities
Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include:
- Personal identification information (name, email address, phone number)
- Financial information (payment method details)
- Account credentials (username, password)
- Communication preferences
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Communicate with you about products, services, and events
- Monitor and analyze trends and usage
- Detect, investigate, and prevent fraudulent transactions
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with:
- Service providers who assist us in operating our platform
- Legal authorities when required by law
- Business partners for joint marketing efforts (with your consent)
GDPR Compliance
We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). Under GDPR, you have the following rights:
Your Rights Under GDPR
- Right to Access: You can request copies of your personal data
- Right to Rectification: You can request correction of inaccurate personal data
- Right to Erasure: You can request deletion of your personal data
- Right to Restrict Processing: You can request limitation of processing your data
- Right to Data Portability: You can request transfer of your data
- Right to Object: You can object to processing of your personal data
Legal Basis for Processing
We process your personal data based on:
- Consent you have given for specific purposes
- Performance of a contract with you
- Compliance with legal obligations
- Legitimate interests pursued by us or third parties
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Data Collection and Security
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection
International Data Transfers
Your personal data may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are made in accordance with applicable data protection laws and with appropriate safeguards in place.
Age Verification
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
Contact Information
Data Protection Officer
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Email: [email protected]
Address: 17 Bourke Crescent, Melbourne VIC 3000, Australia
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Complaints
If you believe that we have not complied with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.